Case Study: Five Points Pet Resort

Getting Payroll Back Under Control—Without Compromising Quality

Overview:

Challenge:

Payroll ballooning to 50–55% of revenue despite growth

Result:

Reduced payroll back to ~40% across both locations within weeks

The Challenge

By 2020, Five Points had expanded significantly—but so had its labor costs. Despite strong revenue, payroll had climbed to unsustainable levels, reaching over 55% of income. They started to make some progress but Standard scheduling tweaks and management efforts weren’t cutting it.

We just could not figure out how to trim payroll without sacrificing safety or care—or violating state staff-to-pet ratios.

– Candace Brock

The Solution

Candace and her team joined The Next Tree Strategies Labor Mastery Program to gain a clear system for managing labor costs. Using our customized formulas, the Labor Lens ™ system, and strategic coaching, they were able to:

It practically does the work for you. The ROI has been the quickest and best we’ve ever seen.

The Results

We still have work to do—but we’re on the right path. We’d highly recommend Sean’s program and working with his team.

The Outcome

Quickest ROI Five Points has seen from any consulting investment. Tangible labor savings, improved operational visibility, and long-term impact.

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