Case Study: MVP Resort

Cut Labor Costs by 30% in Weeks

Overview:

Challenge:

Unpredictable daycare volume and reactive scheduling creating daily uncertainty

Result:

30% decrease in labor expenses in just a few weeks

The Challenge

Like many new pet resorts, MVP quickly found labor costs spiraling. Unpredictable daycare volume and reactive scheduling created daily uncertainty. MVP Resort was founded in 2023 as a natural extension of a long-standing veterinary hospital. With over 13 years in veterinary medicine, Blaine and her team ventured into boarding and daycare to expand their impact and meet growing demand.

“Scheduling the right number of staff felt nearly impossible—some days we’d have 10 dogs booked the night before. We were often overstaffed and struggling to adapt, and it was adding a ton of financial stress.”

– Blaine Fitchett

The Solution

After hearing Sean on a podcast, Blaine recognized that she wasn’t alone—and that there was a structured path forward. MVP joined the Labor Mastery program and immediately implemented:

A daily labor cap (including management hours), which drove leadership to stay closer to the floor
A custom labor calculator to refine staffing levels and align hours with actual demand
Structure and visibility needed to start making fast, confident changes
Eliminated guesswork in scheduling decisions

Sean had created a program that took the guesswork out of labor planning. I appreciated that he wasn’t just a coach—he’d built and run real facilities. I had no hesitation about working with him.

The Results

I finally feel a sense of relief about our resort. The way we were operating financially just wasn’t sustainable, and I was genuinely concerned we might have to shut down. Now, that fear is gone. I’d highly recommend working with Sean. The cost of the program quickly paid for itself through the labor savings we saw within weeks.

The Outcome

Significant reduction in labor costs, outside perspective to refine processes, and clarity in when and how to staff smarter. Labor was their biggest source of stress—and this has helped alleviate that pressure in a huge way.

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