The Challenge
Johnelle opened her first location at just 21 years old. Today, she runs two high-volume facilities serving up to 200 dogs a day. Running four departments across two locations meant the numbers were hard to untangle. Profitability felt elusive. Payroll was unpredictable. And like many owners, Johnelle questioned if it would ever be more than just a stressful job. She held off on reaching out for help—unsure she’d follow through and skeptical that change was possible.
“I doubted that my business could be profitable. I thought I just bought myself a job. I always worked in my business. I never took the time to work on it.”
– Johnelle Ciano
The Solution
After 15 years, the pressure became unsustainable. She wanted more—not just for herself, but for her team and her community. Labor Mastery program utilizing and started diving into her operations:
