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The pet industry has an amazing pool of top notch professional coaches and consultants. We have worked with several who have offered us some terrific ideas in areas like marketing, daycare, grooming, customer service that really helped Five Points Pet Resort stay current, cutting edge and profitable. However, we had never met anyone willing to tame “the big beast” every pet boarding or daycare owner has to tackle and that is staffing and payroll. At least, not until we contacted Sean at Next Tree Strategies. Sean’s Labor program has been amazing! Not only does it offer a formula to implement but it practically does the work for you!
One of our biggest challenges at the Resort was managing labor costs while keeping up with fluctuating demand. I reached out to Sean after hearing him on a podcast, especially because he had created a program that takes the guesswork out of labor planning. I truly appreciated his openness to discuss not only labor management, but also a range of other industry-related questions we were seeking guidance on. It was a relief to have access to someone with such extensive experience and success in the pet care industry—a valuable resource and sounding board for our team. In just a few short weeks, we’ve seen around a 30% decrease in our labor expenses! More to come!
I have 2 facilities,employ 30 employees and service 150-200 dogs daily. I needed help with where even to start. I found it extremely challenging to see what was making money and what was losing money since I run 4 departments at each store. This program has been easy to use and very easy to get management on board. It’s a tool that helps us all track and stay accountable. If you are in this industry, I highly recommend working with Sean. Our company went from breaking even to making a profit practically overnight. I can give bonuses and raises, upgrade equipment, hire more management team, and have the confidence that I am in control of the most expensive part of the service industry – Labor!
